Privacy Policy – 92koko Pakistan Data Protection Statement

92koko is an online gaming platform available at https://92koko.bet, built specifically for players in Pakistan. This Privacy Policy sets out, in straightforward terms, how 92koko handles personal information belonging to Pakistani players who visit our website, register an account, make deposits, play games, or contact our support team.

92koko takes data privacy seriously. We collect only the information that is genuinely necessary to operate the platform, verify your identity, process your PKR transactions through methods like Easypaisa and JazzCash, and provide meaningful customer support. We do not harvest data for the sake of it, and we do not sell your personal information to third parties for marketing or any other commercial purpose.

This policy applies to all personal data processed by 92koko in connection with the platform. It covers data collected through the website, through mobile-optimised interfaces, through payment transactions, and through communications with our support team. By registering an account on 92koko or by continuing to use the platform after this policy is published, you confirm that you have read and understood how we handle your data.

For the purposes of this Privacy Policy, 92koko is the data controller — meaning we are responsible for determining how and why your personal data is processed. When you interact with the 92koko platform, your data is processed under our control and in accordance with this policy.

If you have any questions or concerns about how your personal data is handled, or if you wish to exercise any of the rights described in Section 10, please contact our Data Privacy team:

The table below describes the categories of personal data 92koko collects and the source of that data. We do not collect more information than is necessary for the stated purposes.

92koko collects personal data through three main channels. Each channel is described below so you understand exactly when and how your information enters our systems.

4.1 Data You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or claim a promotion on 92koko, you provide personal data directly to us. The specific data points collected through each of these actions are listed in the table in Section 3.

4.2 Data Collected Automatically

When you access the 92koko platform — whether through a desktop browser or a mobile device on 4G — we automatically collect technical data about your device and connection. This includes your IP address, device type, operating system, and browser details. This information is collected using standard server logs and, where applicable, cookies and similar technologies. See Section 7 for full details on cookies.

4.3 Data From Third Parties

92koko may receive information about you from third-party service providers in limited circumstances. This includes: confirmation of payment transaction status from Easypaisa, JazzCash, and other payment processors; identity verification results from third-party KYC providers where we use automated document verification; and fraud risk signals from fraud prevention services. We do not purchase personal data lists from data brokers.

92koko uses your personal data only for specific, legitimate purposes. We do not use your data for purposes that are unrelated to operating the platform and serving you as a player. The table below sets out every purpose for which 92koko processes personal data and the legal basis for doing so.

• Account creation and management: To register your account, verify your identity, and maintain your account in working order. This is necessary to perform the contract we have with you.
• Processing PKR deposits and withdrawals: To receive and send payments through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payment methods. This is necessary to perform the contract.
• KYC compliance: To verify that you are who you say you are, that you are 18 or older, and that your payment accounts belong to you. This is both a contractual necessity and a legal obligation under applicable Pakistani financial regulations.
• Fraud prevention and security: To detect and prevent cheating, multi-accounting, money laundering, and account takeover attacks. This is a legitimate interest of 92koko and is also required by law in some cases.
• Customer support: To investigate and resolve queries, disputes, and complaints raised by you. This is necessary to perform the contract.
• Responsible gaming monitoring: To identify patterns consistent with problem gambling and to apply responsible gaming tools proactively where appropriate. This is a legitimate interest that serves your wellbeing directly.
• Platform improvement: To analyse aggregate gameplay and technical data to identify bugs, improve game performance, and develop new features. This is a legitimate interest, and only aggregated/anonymised data is used for this purpose where possible.
• Marketing communications (where consented): To send you promotional offers, tournament notifications, and bonus information by email or in-platform notification. This relies on your explicit consent, which you may withdraw at any time in your account settings.
• Legal compliance: To respond to lawful requests from Pakistani regulatory and law enforcement authorities and to meet our obligations under applicable law.

92koko shares personal data with the following categories of third parties in the circumstances described:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card payment gateways receive the minimum data necessary to process your specific transaction — typically your account reference and transaction amount. They do not receive your full gaming history or gameplay data.
• Identity verification providers: Where 92koko uses a third-party automated KYC service, your submitted identity documents may be processed by that provider solely for the purpose of verifying your identity. These providers are contractually prohibited from using your data for any other purpose.
• Fraud prevention services: 92koko may share device and transaction data with fraud prevention systems to identify and block fraudulent activity. Data shared for this purpose is limited to technical identifiers and transaction patterns.
• Game providers: Where 92koko integrates games from third-party software providers, those providers may receive gameplay data relating to rounds played on their titles. This is typically limited to technical game session data and does not include your full personal profile.
• Legal authorities: 92koko will disclose personal data to Pakistani law enforcement, regulatory bodies, or courts when required to do so by a valid legal order or where we are otherwise obligated by law. We will notify you of such a disclosure where we are legally permitted to do so.
• Group companies: 92koko may share data within its corporate group where necessary for internal administrative purposes, subject to the same data protection standards as this policy.

All third parties who receive personal data from 92koko are required by contract to handle that data securely, to use it only for the specified purpose, and to comply with applicable data protection obligations.

92koko uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies help the platform function correctly and help us understand how Players use 92koko so we can improve the experience.

7.1 Essential Cookies

These cookies are strictly necessary for the platform to work. They maintain your login session, remember your language preferences, and ensure security features such as CSRF protection function correctly. You cannot opt out of essential cookies without also opting out of using the platform.

7.2 Functional Cookies

These cookies remember your preferences — for example, your preferred game category, your last deposit method, and your responsible gaming settings. They are not required for the platform to operate but meaningfully improve your experience. You may disable these in your browser settings.

7.3 Analytics Cookies

92koko uses analytics cookies to understand aggregate traffic patterns, identify popular games, and detect pages that load slowly on Pakistani 4G connections. Analytics data is processed in aggregated form and is not used to build personal profiles. You may opt out of analytics cookies through the cookie preference settings accessible from the platform footer.

7.4 Managing Cookies

Most modern browsers allow you to view, delete, and block cookies through their settings menus. Blocking essential cookies will prevent you from logging in or playing games on 92koko. Blocking functional or analytics cookies will not prevent platform access but may reduce the quality of your experience. Instructions for managing cookies in common browsers are available in each browser's help documentation.

92koko retains personal data only for as long as is necessary for the purposes described in Section 5, or for as long as required by applicable Pakistani law, whichever is longer.

• Active account data: Retained for the entire duration your account is open on 92koko plus a minimum of 5 years after account closure, in line with standard financial record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date the account is closed or from the date of the last transaction, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Communications (support tickets, emails): Retained for 3 years from the date of the communication, unless the communication is related to a dispute or investigation, in which case it is retained until that matter is fully resolved and for 3 years thereafter.
• Gameplay logs: Retained for 2 years from the date of each session unless a dispute is raised, in which case the relevant logs are retained until the dispute is resolved.
• Marketing consent records: Retained until you withdraw consent and for 1 year thereafter as evidence of the consent having existed.

When data is no longer required and the retention period has expired, 92koko securely deletes or anonymises it in a manner that prevents reconstruction of the original data.

92koko implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. The following measures are in place across the platform.

As a player on 92koko, you have specific rights over your personal data. These rights are meaningful and exercisable — not just words in a document. To exercise any of the rights below, contact us at privacy@92koko.bet with your registered account email and a description of your request. We will respond within 30 days.

If you are a parent or guardian and believe that a person under 18 in your care has registered an account on 92koko, please contact us immediately at support@92koko.bet with details. We will investigate promptly and take appropriate action including account closure and data deletion. 92koko uses age verification during the KYC process specifically to prevent minors from accessing the platform.

92koko may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes to this policy — meaning changes that significantly affect how we handle your personal data — we will notify you via the email address registered to your 92koko account and through a notice on the platform at least 14 days before the changes take effect.

Minor or administrative changes (such as correcting a typo or updating a contact email address) will be made without advance notice. The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We encourage you to review this policy periodically, particularly before making significant transactions or claiming new promotions on 92koko.

Your continued use of 92koko after the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated policy. If you disagree with changes to this policy, you may close your account by contacting the support team.

For any question, concern, or complaint about how 92koko handles your personal data, please contact us using the details below. We take privacy complaints seriously and will investigate every complaint received and respond within 30 days.

If you are not satisfied with our response to your privacy complaint, you may have the right to raise the matter with relevant data protection authorities in Pakistan or through other legal channels available to you under Pakistani law.